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0800 946 9800
(06) 946 9800

The use of masks or face coverings is mandatory for:

  • people travelling on public transport services
  • the drivers of small passenger service vehicles, such as taxis and app-based ride services
  • people travelling on passenger flights throughout New Zealand.

Exemptions for wearing a mask or face covering include:

  • children under the age of 12
  • children and young people travelling to and from school
  • a person who has a medical condition that prevents them from wearing a mask or face covering safely or comfortably
  • passengers travelling in taxis or app-based ride services
  • drivers, pilots, staff, or crew of the transport service, if in a space completely separated from passengers (e.g., pilots in a cockpit, or train drivers in a train cab).