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Patient careTreating all patients with the dignity, care and respect they deserve is key to our work at the Wairarapa DHB.

Patient rights have been developed into a code by the Health and Disability Commission. The Code of Health and Disability Services Consumers specifies these rights when receiving healthcare services:

• Right to be treated with respect • Right to freedom from discrimination, coercion, harassment and exploitation

• Right to dignity and independence • Right to services of an appropriate standard

• Right to effective communication • Right to be fully informed

• Right to make an informed choice and give informed consent • Right to support

• Rights in respect of teaching or research • Right to complain

For more information about the Code of Rights visit the Health & Disability Commissioner (HDC) website. You can also get free independent support from Health and Disability Advocacy.

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Your Health Information

We collect information about you and your health to provide the best possible care and to record important statistics. Wairarapa District Health Board takes great care to ensure the privacy of your health information is respected.

The Wairarapa DHB Privacy Statement sets out what information we collect about you, why we collect it and how that information will be used.

Accessing your health information

If you are or have been a patient of Wairarapa DHB you have the right to ask for, and be given, access to your personal health information.

In most cases we should be able to provide you with the information within 20 working days. If your request is urgent please tell us and the reason why and we will do our best to meet your timeframe.

Transparency Statement

Our transparency statement explains how Wairarapa DHB collects, manages, uses and shares information about identifiable individuals.

It applies to both Wairarapa DHB and our representatives including our employees, contractors and volunteers.

Please click here to see our transparency statement.

Correcting information

If you think the information we hold is wrong, you can ask for it to be corrected.

Apart from simple factual information, (including name, date of birth and ethnicity), you may be asked to provide a statement about the correction you would like. This statement can be attached to your file.

If you wish to access another person's medical records, we need their consent before we can release the information to you.