Te Whatu Ora Logo

0800 946 9800
(06) 946 9800

This page provides access to DHB applications for staff working off-site and external health professionals. Using these systems acknowledges that you are responsible for any activities initiated from your account. You must ensure your password is kept confidential and act in accordance with Wairarapa District Health Board policies.

Remote access

Remote access to our network is provided through Citrix. Citrix gives you access to our intranet and all the programs you use on your work computer. You can access Citrix on your home computer, or using an Android or Apple device.

Staff login

All 3DHB staff now need to use the Citrix Gateway. This is different from the old Citrix Portal you might have previously used.

Multi-factor authentication

To use the new Citrix Gateway you must have set up multi-factor authentication (MFA). This is when you use your phone to confirm your access. It is as easy as accepting a text message, answering a call, using an app to approve access.

How to set up MFA – 3DHB staff (PDF)

Watch a video that shows you how to log into the Citrix Gateway

External users

If you are an external user, like a service provider or vendor, you can continue to the Citrix Portal.

Log in as an external user


To keep your account secure, please still sign up for multifactor authentication (MFA).

How to set up MFA: external providers and vendors (PDF).


Guidance for working from home

Some of us already work from home occasionally and for others this will be a new experience that may require some new skills. Here's a few tips around getting set up, keeping information safe and connecting and collaborating as a remote team.

Find out about:

​Setting up your home computer

Useful apps to use

Security and privacy at home

Cyber security

Getting email on your phone

To get email on your phone, you'll need to be enrolled in Intune.

Follow these guides to get your email set up.

Apple guide

Android guide



Need help?

If you have trouble accessing these tools please contact the Service Desk on 06 946 9816. From a 3DHB site, dial #6146, or contact them via the Customer Portal. Click Here to access the portal.

Note: The service desk is available Monday to Friday between 7.30am and 5.00pm, and after hours for urgent calls only. 

Other logins