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Published Thursday 22 Jun 2023

Te Whatu Ora Capital, Coast & Hutt Valley and Te Whatu Ora Wairarapa continue working to resolve the ICT issue affecting systems at Wellington Regional Hospital, Kenepuru Community Hospital, Ratonga Rua o Porirua, Hutt Hospital, and Wairarapa Hospital.

The fault was identified at approximately 4am today and was caused by an internal cooling infrastructure failure that caused a number of servers to overheat and shut down. Applications running on those servers automatically switched to the remaining servers, however the increased load has caused disruption and delays to a range of both clinical and support systems. The cooling issue has been resolved, and services are being restored. There has been no external cause or influence contributing to this outage.

Hospital services continue to see patients for outpatient appointments and planned care and procedures – however patients may experience delays due to our systems currently running more slowly than usual. Should a patient need to be deferred, they will be rescheduled at the next available opportunity. All decisions about deferrals are made on a case-by-case basis by clinical teams, however teams are working hard to try to ensure that deferrals are kept to a minuimum.

Anyone in need of emergency or urgent care will continue to receive it. Anyone who is not sure if they require urgent care should contact their GP or medical centre, or phone Healthline (0800 611 116) for advice. In an emergency, call 111.