This page provides access to DHB applications for staff working off-site and external health professionals. Using these systems acknowledges that you are responsible for any activities initiated from your account. You must ensure your password is kept confidential and act in accordance with Wairarapa District Health Board policies.
Remote access to our network is provided through Citrix. Citrix gives you access to our intranet and all the programs you use on your work computer. You can access Citrix on your home computer, or using an Android or Apple device.
From 22 March 2021, 3DHB staff will need to use the Citrix Gateway. This is different from the old Citrix Portal you may be use to using.
To use the new Citrix Gateway you must have set up multifactor authentication (MFA)—this is when you use your phone to confirm your access. It is as easy as accepting a text message, answering a call, using an app to approve access.
How to set up MFA – 3DHB staff (PDF)
Please use this button if you have already signed up for multifactor authentication (MFA)
Guidance for working from home
How to remotely access WrDHB from home
Some of us already work from home occasionally and for others this will be a new experience that may require some new skills. Here's a few tips around getting set up, keeping information safe and connecting and collaborating as a remote team.
Find out about:
Setting up your home computer
Useful apps to use
Security and privacy at home
Getting email on your phone
To get email on your phone, you'll need to be enrolled in Intune.
Follow these guides to get your email set up.
If you have trouble accessing these tools please contact the Service Desk on 06 946 9816. From a 3DHB site, dial #6146, or contact them via the Customer Portal. Click Here to access the portal.
Note: The service desk is available Monday to Friday between 7.30am and 5.00pm, and after hours for urgent calls only.