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0800 946 9800
(06) 946 9800

Please keep a close eye on this page, as the guidance may change at short notice in order for us to meet Alert Level requirements

We welcome visitors to our hospital, but visiting restrictions do apply. 
Visiting Hours are 2pm - 8pm daily. 

Family, whānau and friends of patients are an important part of their recovery and are welcome to visit them in hospital - but we have some restrictions

Face coverings

All visitors to the hospital must wear a mask or face covering, unless they are exempt. There will be masks provided but it is preferred you bring your own. 

Physical distancing

All visitors are expected to practice safe physical distancing. Keep a 2 metre distance from people you don't know. 

General housekeeping

Please respect a patient's need for rest and treatment.

Be considerate of other patients in the ward and keep to visiting hours 2pm - 8pm (unless providing carer support)

Remember, our hospital and grounds are smokefree.

Visitors will be screened on arrival

You will be asked some basic health questions, and will need to let us know if you have been through a region of high alert, or have been self isolating. Please follow the directions of the screening staff. 

No one should ever visit anyone in hospital if they are sick

Visitors with acute respiratory symptoms (e.g. cough, sore throat, or fever) must not visit.

If you are sick with flu like symptoms, please stay home and call Healthline 0800 358 5453 to book a Covid test. 

Anyone that is under self-isolation (due to close contact with a confirmed case or due to recent overseas travel) will not be permitted to visit.

Visitors are required to scan or sign in on arrival and provide your contact details

If you are using the government’s COVID-19 Tracer App, please ensure Bluetooth tracing is turned on.

There are limits on visiting in different areas of our hospital - exemptions can only be approved by the clinical lead of the department.

In high risk areas: ED/ Maternity / HDU

A maximum of one visitor at a time will be allowed, for one visit per day.

All visitors must wear a mask or fabric face covering and all visitors are expected to practice safe physical distancing.

For maternity services: One partner/birthing partner can accompany patients into the birthing suite.


In all other areas:

A maximum of two visitors may visit.

All visitors to wear a mask and practice good hand hygiene.

All visitors to practice safe social distancing and should remain two metres away from people they do not know.

For children, parents/caregivers can visit at any time, and both parents/caregivers can visit at the same time.

In Outpatients and Radiology:

Only one person is to accompany a patient coming in for an outpatient appointment or ambulatory care - except for those patients requiring extra support - see below.

Children who attend an outpatient appointment with the parent or sibling whose appointment it is are permitted if there are no alternatives to childcare available.

For people with disabilities, or those requiring extra support:

Exemptions are made for people with disabilities who are in hospital or have to attend an outpatient appointment where they need a support person to assist them - for example a sign language interpreter, support person for someone with a learning disability, or someone to assist with mobility. These support people can attend with that patient in addition to their permitted visitor/s.

Surgery and specialist appointments:

Virtual clinics remain the preferred way of connecting patients with the specialist wherever possible.


Visitor Accommodation

Taku Wāhi - My Place
Whānau & patient support accommodation

Low cost accommodation is available at Taku Wahi on the hospital campus, especially for patients' families who live outside Wairarapa. If you wish to make a booking please phone (06) 946 9800. For more information, click HERE

Wairarapa Hospital Map
Te Ore Ore Road, Masterton, 5840
(06) 946 9800


Visitor-free rest periods

From midday until the beginning of visiting hours, our hospitals have a visitor-free rest period for patients. We recommend visiting our hospital cafe if you're waiting for hospital visiting hours to begin.

Morning visits are usually not appropriate, as many treatments and doctors' rounds take place, and privacy is particularly important at these times. Please check with staff for details.

Special arrangements
Special arrangements can be made with the nurse in charge to visit at other times when patients are children, or are seriously or terminally ill. Please ask a staff member.


Advice for visitors

Patients may tire easily

Fifteen minutes may feel short to you, but it can be a long time when you're a patient. Consider saving longer visits for when your friend is at home.

If someone else arrives, consider leaving. It can be overwhelming to be surrounded by visitors.

Food and drink
Always ask a nurse before bringing food or drink into the ward. There may be reasons why the patient can't have a particular food or drink.

Many patients find it hard to eat when they have visitors. Unless they need help, consider leaving or going for a walk when your friend's meal arrives. They may be too embarrassed or shy to ask you to go.

Sit and speak
Sit down so you are at eye level when you talk. Talk to, not over, your friend.

Speak quietly and clearly. Lower your tone, don't raise your voice if you think you are not being heard clearly.

No more than two visitors at a time
Space around hospital beds is limited so have no more than two people at the bedside at a time. If there are more than two visitors, consider going for a walk or coming back at another time

Supervise children
Watch your children at all times and make sure their actions are respectful of the safety, comfort and privacy of all patients, visitors and staff. Consider bringing something to keep them occupied if you intend to stay for more than a few minutes.

Life after the hospital stay
Consider how you can help when your friend goes home. A visit at home can be even more appreciated and useful as a visit to hospital where they are surrounded by support.

Safety & Restrictions

It is important for us all to protect the wellbeing and safety of people and property on DHB grounds. Visiting our hospitals has some responsibilities. For your safety and the comfort of other patients, visitors are asked to:

  • respect the safety, comfort and privacy of patients, visitors and staff
  • respect the environment and do not smoke in or around the hospital
  • stay away if you have a cold or infection
  • leave quickly and quietly if requested by staff (you could be asked to leave the bedside for treatment or safety reasons, or if you are causing a disturbance).

Cell phones may be used in hospital buildings, but not within one metre of any monitoring equipment as they can interfere with some sensitive equipment (like on aeroplanes). A phone is available at reception to use for outgoing local landline calls. 

Our staff wear DHB identity badges. Health professional students and visitors on official business also wear identity badges.

Please don't be offended if we inquire into your business on the site. You may be questioned if you are on site out of normal visiting hours, or in an area not usually used by members of the public.

Emergency exits
To protect the safety of people and property, only use emergency exits in an emergency. Otherwise, do not open or use external doors other than the main entrances.

Patient Enquiries

Wairarapa Hospital: (06) 946 9800, 8.00am-8.00pm weekdays | 8.30am-8.00pm weekends

Please consider choosing one family/whanau member or friend to share information about the patient's condition with the wider group. This allows staff much more time to spend with patients on patient care.