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WAIRARAPA HOSPITAL
0800 946 9800
(06) 946 9800

Visitors

Please keep a close eye on this page, as the guidance may change at short notice in order for us to meet national requirements

Wairarapa Hospital update

Due to the rapidly changing COVID-19 situation in the Wairarapa community we are now in a position to make changes whilst ensuring we can continue to deliver hospital based healthcare safely to those who need it.

Visitor changes

We are moving to the Wairarapa Hospital Level 3 – Orange for visiting at Wairarapa Hospital from 08.00am on Thursday, 26 May.

Due to the decreasing number of COVID-19 patients in the hospital we are now allowing visitors,   The criteria for Level 3 – Orange is below.

Kaitiaki / Partners in Care are an exception to the no visitor status. Kaitiaki/Partners in care are agreed between the clinical care team and whānau and support those who are longer term patients, or patients who require hospital services frequently. They are more involved in the care plan and actively contribute to patient outcomes.

There is also an exception for people providing extra support to patients due to a disability e.g. sign language/interpreter or to assist with mobility.

Remember all people entering the hospital will need to wear a mask, and Kaitiaki / Partners in Care are required to be vaccinated.

If whānau would like to consider other options for connecting (via phone or virtual, e.g. Zoom or Face Time) please speak with the Charge Nurse of the areas your family member is in.

Covid testing for people coming into the hospital

If you have been to the hospital recently you will have noticed that Rapid Antigen Testing (RAT) is being done on all people.

We will be reducing this to include only those coming into hospital for surgery or a procedure. For those having surgery or a procedure please arrive 15 minutes before your scheduled appointment time to allow time for RAT testing to be completed. Workforce challenges

Our DHB workforce is experiencing the same challenges due to COVID-19 related absence as the wider Wairarapa community.

This, together with staff vacancies means there are significant staffing shortages across some areas. This may result in a different response than usual, including longer waiting times. We are sorry for this, and ask for your understanding.

To help us reduce pressure and long waiting times in the Emergency Department (ED), please help us to keep ED for emergency care.

You may be able to get more timely care closer to home from your GP or Healthline 0800 611 116, or from the After Hours Service based at Masterton Medical Centre at 4 Colombo Road, Lansdowne, Masterton, on weekends and public holidays.

The AFTER HOURS Service provides urgent medical care to ALL Wairarapa and out of town patients. You do not have to be a patient of Masterton Medical Centre to use this service.

AFTER HOURS is open weekends and public holidays, 9.00am-5.00pm Phone 06 370 0011 Or you can access tele-health primary care between 5.00pm-10.00pm weekdays and 8.00am-8.00pm weekends/public holidays through PracticePlus.


Face coverings

All visitors to the hospital must wear a medical/surgical mask. There will be masks provided but it is preferred you bring your own. Please also use the hand sanitiser provided.

Physical distancing

All visitors are expected to practice safe physical distancing. Keep a 2 metre distance from people you don't know. 

General housekeeping

Please respect a patient's need for rest and treatment.

Be considerate of other patients in the ward and keep to visiting hours 2.00pm - 8.00pm (unless providing carer support)

Remember, our hospital and grounds are smokefree.

Visitors will be screened on arrival

You will be asked some basic health questions, and will need to let us know if you have been in contact with anyone with
COVID-19, have symptoms of COVID-19. Please follow the directions of the screening staff. 

No one should ever visit anyone in hospital if they are sick, have a cough, sore throat, or fever.

If you are sick with flu like symptoms, please stay home and call Healthline 0800 358 5453 to book a COVID-19 test. 

New Zealand is in Phase Three (ORANGE) of the National COVID-19 Protection Framework.

The chart below indicates the four different levels and what this means for visitors to the hospital.

Level 1 – GREEN

Emergency Department (ED)

High Dependency Unit (HDU)

Imaging (Radiology)

Assessment Treatment and Rehabilitation (ATR)

Special Care Baby Unit (SCBU)

Maternity
A maximum of one visitor or partner/birthing partner at a time

All Other Areas
A maximum of two visitors at a time.

Exceptions:

By agreement with Charge Nurse Manager, Senior Clinician or Duty Nurse Manager.

Partner in Care Care (anyone who provides essential care needs to a patient as part of their health experience)

People providing extra support due to a disability e.g. sign language/interpreter or to assist with mobility.

 

Level 2 - YELLOW

Emergency Department (ED)

High Dependency Unit (HDU)

Imaging (Radiology)

Assessment Treatment and Rehabilitation (ATR)

Special Care Baby Unit (SCBU)

Maternity
A maximum of one visitor or partner/birthing partner at a time for one visit per day

All Other Areas
A maximum of two visitors at a time.

Exceptions:

By agreement with Charge Nurse Manager, Senior Clinician or Duty Nurse Manager.

Partner in Care (anyone who provides essential care needs to a patient as part of their health experience)

People providing extra support due to a disability e.g. sign language/interpreter or to assist with mobility.

LEVEL 3 - ORANGE

All areas of the hospital - A maximum of one visitor at a time for one visit per day

Exceptions:

By agreement with Charge Nurse Manager, Senior Clinician or Duty Nurse Manager.

Partner in Care (anyone who provides essential care needs to a patient as part of their health experience)

People providing extra support due to a disability e.g. sign language/interpreter or to assist with mobility

LEVEL 4 - RED

No visitors allowed.

Exceptions:

By agreement with Charge Nurse Manager, Senior Clinician or Duty Nurse Manager. If agreement is made only 1 visitor allowed

Partner in Care (anyone who provides essential care needs to a patient as part of their health experience)

People providing extra support due to a disability e.g. sign language/interpreter or to assist with mobility

Visitor Accommodation

Taku Wāhi - My Place
Whānau & patient support accommodation

Low cost accommodation is available at Taku Wahi on the hospital campus, especially for patients' families who live outside Wairarapa. If you wish to make a booking please phone (06) 946 9800. For more information, click HERE

Wairarapa Hospital Map
Te Ore Ore Road, Masterton, 5840
(06) 946 9800

Visitor-free rest periods

From midday until the beginning of visiting hours, our hospitals have a visitor-free rest period for patients. We recommend visiting our hospital cafe if you're waiting for hospital visiting hours to begin.

Morning visits are usually not appropriate, as many treatments and doctors' rounds take place, and privacy is particularly important at these times. Please check with staff for details.

Special arrangements

Special arrangements can be made with the nurse in charge to visit at other times when patients are children, or are seriously or terminally ill. Please ask a staff member.