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0800 946 9800
(06) 946 9800

Due to an in crease in viral illness, we have made some temporary changes to our visiting policy.













We will resume our usual visiting policy (below) as soon as the illness outbreak is over.

Family, whānau and friends of patients are an important part of their recovery and are welcome to visit them in hospital.

Please respect a patient's need for rest and treatment. Also be considerate of other patients in the ward and keep to visiting hours.Visiting hours: 2.00pm - 8.00pm

Please do not visit if you are sick as you may spread the infection. Please use the hand sanitiser provided before entering patient areas. Children are welcome to visit and must be supervised at all times.

Our hospital and grounds are smokefree.


Visitor Accommodation

Taku Wāhi - My Place
Whānau & patient support accommodation

Low cost accommodation is available at Taku Wahi on the hospital campus, especially for patients' families who live outside Wairarapa.

If you wish to make a booking please phone (06) 946 9800.

For more information, click HERE

Wairarapa Hospital Map
Te Ore Ore Road, Masterton, 5840
(06) 946 9800


Visitor-free rest periods

From midday until the beginning of visiting hours, our hospitals have a visitor-free rest period for patients. We recommend visiting our hospital cafe if you're waiting for hospital visiting hours to begin.

Morning visits are usually not appropriate, as many treatments and doctors' rounds take place, and privacy is particularly important at these times. Please check with staff for details.

Special arrangements
Special arrangements can be made with the nurse in charge to visit at other times when patients are children, or are seriously or terminally ill. Please ask a staff member.

Advice for visitors

Patients may tire easily

Fifteen minutes may feel short to you, but it can be a long time when you're a patient. Consider saving longer visits for when your friend is at home.

If someone else arrives, consider leaving. It can be overwhelming to be surrounded by visitors.

Food and drink
Always ask a nurse before bringing food or drink into the ward. There may be reasons why the patient can't have a particular food or drink.

Many patients find it hard to eat when they have visitors. Unless they need help, consider leaving or going for a walk when your friend's meal arrives. They may be too embarrassed or shy to ask you to go.

Sit and speak
Sit down so you are at eye level when you talk. Talk to, not over, your friend.

Speak quietly and clearly. Lower your tone, don't raise your voice if you think you are not being heard clearly.

No more than two visitors at a time
Space around hospital beds is limited so have no more than two people at the bedside at a time. If there are more than two visitors, consider going for a walk or coming back at another time

Supervise children
Watch your children at all times and make sure their actions are respectful of the safety, comfort and privacy of all patients, visitors and staff. Consider bringing something to keep them occupied if you intend to stay for more than a few minutes.

Life after the hospital stay
Consider how you can help when your friend goes home. A visit at home can be even more appreciated and useful as a visit to hospital where they are surrounded by support.

Safety & Restrictions

It is important for us all to protect the wellbeing and safety of people and property on DHB grounds. Visiting our hospitals has some responsibilities. For your safety and the comfort of other patients, visitors are asked to:

  • respect the safety, comfort and privacy of patients, visitors and staff
  • respect the environment and do not smoke in or around the hospital
  • stay away if you have a cold or infection
  • leave quickly and quietly if requested by staff (you could be asked to leave the bedside for treatment or safety reasons, or if you are causing a disturbance).

Cell phones may be used in hospital buildings, but not within one metre of any monitoring equipment as they can interfere with some sensitive equipment (like on aeroplanes). A phone is available at reception to use for outgoing local landline calls. 

Our staff wear DHB identity badges. Health professional students and visitors on official business also wear identity badges.

Please don't be offended if we inquire into your business on the site. You may be questioned if you are on site out of normal visiting hours, or in an area not usually used by members of the public.

Emergency exits
To protect the safety of people and property, only use emergency exits in an emergency. Otherwise, do not open or use external doors other than the main entrances.

Patient Enquiries

Wairarapa Hospital: (06) 946 9800, 8.00am-8.00pm weekdays | 8.30am-8.00pm weekends

Please consider choosing one family/whanau member or friend to share information about the patient's condition with the wider group. This allows staff much more time to spend with patients on patient care.