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0800 946 9800
(06) 946 9800

What is FOCUS?

FOCUS is a service of the Wairarapa District Health Board and has two main functions:

  • Provides a single point of entry (SPOE) for referrals to Community Nursing, Kahukura Palliative Team and Palliative Support services including Hospice, Short Term Support Services, some Allied Health, Health Recovery, ASD (Autism Spectrum Disorder) Coordinator, and Needs Assessment and Service Coordination (NASC) for both Wairarapa District Health Board and Ministry of Health Disability Support.
  • Provides Needs Assessment and Service Coordination (NASC) across the Wairarapa DHB region for people with long-term disability related needs, and their carers, with an aim to arrange support options that help a person to be as independent as possible.

What is a disability?

In relation to FOCUS services a disability is an impairment which can make routine tasks more difficult.

A long-term impairment is one that lasts longer than 6 months, has reduced your ability to be independent, and means you require some form of support.

Impairments may be due to Autism and/or a physical, sensory, neurological, intellectual or age-related condition (or a combination of these).

Disability information at Wairarapa DHB

How do I get help from FOCUS?

Anyone can refer to FOCUS; however, we do require the consent of the person being referred.

To access FOCUS services you need to be eligible for publicly funded health and disability services.You do not have to go through your GP, although that can be helpful as your GP knows a lot about your health and disability.

If you have questions or would like help to make a referral please contact us.

Office Hours and contacts:

Level 2, 49-51 Lincoln Road

Open: Mon - Fri 8.00am - 5.00pm

Out of hours, please leave a phone message for the next working day, or follow recorded instructions if you have an urgent need due to changes in your current support arrangement.

Free Phone: 0800 900 001
Phone: (06) 946 9813 (24 hrs)
Postal address: PO Box 96, Masterton 5840
Email: focus@wairarapa.dhb.org.nz

What happens when I contact FOCUS?

FOCUS will review the information provided and decide on the appropriate service or outcome to address the referral. If you are not eligible for FOCUS services we will suggest other avenues where you may be able to get help or advice.

FOCUS will contact you by phone, email, or letter to advise you of the outcome of your referral. The referral will be forwarded to a FOCUS community coordinator who will make contact with you arrange a time to meet to start the support needs assessment.

You are welcome to have a support person with you during the assessment process if you would find this more comfortable. If you have particular needs or require cultural or other support during the assessment please discuss this with the FOCUS Community Coordinator when they contact you.

What does the support needs assessment involve?

The FOCUS community coordinator will talk with you about the things you can do and what you have difficulty with, including mobility, memory, safety around the home, the support of others and so on. If you have a carer, we also look at your carer's needs in relation to the support they provide you.

As part of the assessment we may ask your permission to speak to other people such as your GP, close family members, or people who provide your support.

The overall aim of the support needs assessment is to identify your support needs and set goals

What happens after the assessment?

It is the role of the FOCUS community coordinator to explore and discuss with you options to support the needs and goals identified in your support needs assessment and arrange access to the support option you choose.

The aim of support is to optimise your independence and ability to remain living in your own home.

Information that may be helpful

Live Stronger for Longer Prevent falls and fractures. Includes practical tips for maintaining your independence, including a home safety checklist. Published by ACC, June 2017.

Assistance for Palliative Care clients and families

FOCUS referral form

FOCUS complaint process

Health and Disability Code of Rights